Contact & FAQ

Share our electric skateboard campaign with your friends, and we will give you a 10% discount on your purchase for every sale you help raise. All you have to do is click the button to register, and we will give you a unique link to share. The more you share, the more you earn! http://ionboard.kickbooster.me/boost

Thank you so much for participating our referral program. Please contact customer service through email, facebook, Instagram or Snapchat.
Email: contact@ionboardtech.com
Phone: 714-398-7867
Facebook: https://www.facebook.com/Ionboardofficial/
Instagram: https://www.instagram.com/ionboardofficial/
Youtube: https://www.youtube.com/channel/UCHKbhurjNvvGbEd61ZAM6hg?view_as=subscriber
Twitter: https://twitter.com/ionboardtech
Snapchat: ionboardtech

Yes, we have finished final prototypes for both ionboard and ionboard X.

We have already begun manufacturing the boards, and the holiday orders will ship by air on November 28th, with the standard orders shipping in late December. The holiday orders will arrive in time for Chirstmas. The standard order will ship by boat, and should take about four weeks to arrive at our facility in California, but could take six weeks if the shipment is stopped for a customs inspection. We anticipate the boards arriving in early February at the earliest and mid-February at the latest. 

Rest assured knowing your ionboard is protected under a 6-month warranty against any manufacturing defects. Just send us your board, and we will inspect it free of charge. If the damage is due to a manufacturing defect, we will fix it for free. After the warranty period, You will also be able to replace individual components if you desire, as well as send your board to us for maintenance. 

Typically, hub-motor design is easier for maintenance than boards with belt motors because boards with belts need to have the belt change, but ionboard does not. Our warranty is for six months. Here is our price list of the components (shipping fee not included). If you want to replace any parts, simply email us at contact@ionboardtech.com

Parts:

  • Remote: $15
  • Motor: $45/each
  • Battery: $85
  • Charger: $20
  • Case: $10
  • Power Bottom: $10
  • Deck: $35
  • Controlling System: $55

We want you to love your ionboard. If something isn’t working for you, we want to make it right. Products can be returned within two weeks of purchase. The original receipt (with purchase number) is also needed. If the board has been used normally within the first two weeks, we will refund the full purchase price. If it is broken or has small problems when we receive it, we will provide evidence and charge an appropriate service fee. 

Our board is water resistant to puddles and light moisture. You can ride through water momentarily and ride in light rain, but we don’t recommend submerging your board, nor riding in heavy rain as this can be dangerous. 

We love to chat with our customers. You could access us through any platform that has a chat function, like Snapchat, Facebook, phone, or email. 

First, please order the board on Kickstarter. Second, please go to www.ionboardtech.com/iondesign to choose or upload your grip tape design. We charge $39 for each grip tape. 

Our board is controlled by a reliable and responsive Bluetooth remote that controls the hub motors. You easily can accelerate and brake using the controls on the remote, which has two speed settings and an indicator indicating the charge left on the board. 

Yes, ionboards without power are just like any other longboard. You can still kick to push the board and rise it like normal. It is important to know how to kick push the board and to know how to footbrake in the rare case of an emergency power loss. Please ride only on hills and areas you would be comfortable riding on without power. 

ionboard will start beeping once it is low on power. Please connect the board to a charger to keep ionboard performing best. It is also important you frequently charge the remote, as it could be dangerous if the remote dies while you are riding the board. 

Yes, ionboard and ionboard X come with a skate tool you can use to adjust the trucks and wheels as well should you wish to replace or clean the bearings. Make sure you have sufficient knowledge before making the proper adjustments. We recommend loosening the trucks when you receive the board one-quarter turn at a time until it is to your liking. Have the rear trucks slightly tighter than the front trucks to minimize the risk of speed-wobble.

The battery indicator for ionboard X is displayed on the remote, providing a convenient and easy way to determine how much charge is left on the board. 

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